Betya Casino — Privacy Policy

1. Introduction

Betya Casino is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit betyacasinoau.com, create an account, place bets, or use our services.

By accessing or using the Website and services, you agree to the practices described in this document. If you do not agree, please stop using the Website and services.

2. Information we collect

We collect information in several ways, including when you directly provide it, when you use the service, and when we collect data automatically through technologies like cookies.

2.1 Information you provide to us

• Account details: name, email address, phone number (if provided), date of birth, country of residence, and username.

• Verification information: identification documents and selfie images, or other information needed to verify your identity and age.

• Payment and transaction information: payment method details, deposit/withdrawal records, and billing-related data.

• Support requests: information you submit to customer support, including messages and any files you choose to include.

• Communications preferences: consent choices for marketing and notifications, if applicable.

2.2 Information we collect automatically

• Device and technical data: IP address, browser type, device identifiers, operating system, and approximate location derived from IP.

• Usage data: pages viewed, clicks, session duration, game interactions, and betting activity.

• Log and diagnostic data: error reports, performance metrics, and security events.

• Cookies and similar technologies: see Section 6 for details.

2.3 Information from third parties

We may receive information from payment providers, identity verification partners, fraud prevention services, and marketing platforms, where permitted by law and in line with this Privacy Policy.

3. How we use your information

We use personal information for specific, legitimate purposes, including:

• Providing and operating the casino services, including account management, game access, and processing wagers.

• Managing deposits, withdrawals, refunds, and customer billing support in AUD.

• Verifying eligibility, age, and identity, and preventing fraud, abuse, and unlawful activity.

• Maintaining security, detecting risks, and protecting the integrity of games and promotions.

• Handling customer support requests and responding to queries.

• Improving performance and user experience based on analytics and diagnostic data.

• Communicating with you about your account, transactions, and service updates, and sending marketing messages only where you have agreed or where permitted.

• Complying with legal obligations and responding to lawful requests from authorities where applicable.

Where required, we rely on legal bases such as contract necessity (to provide services), legitimate interests (to secure and improve services), and consent (for certain marketing and cookie choices).

4. Sharing of information with third parties

We do not sell your personal information. We may share information with carefully selected vendors who support our services, including:

• Service providers: hosting, analytics, customer support tooling, and IT/security providers.

• Payment processors: to process deposits, withdrawals, and handle payment disputes.

• Identity and compliance partners: to verify age and identity and support fraud prevention checks.

• Fraud and risk management partners: to help prevent unauthorized access, chargeback risks, and bonus abuse.

• Legal and regulatory counterparties: when required by law or to protect our rights and the safety of our users.

We may also share information in connection with corporate transactions such as reorganization, merger, or asset sale, subject to appropriate protections.

5. Data security

Betya Casino uses reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include encryption in transit, secure authentication controls, monitoring, and access restrictions.

No method of transmission or storage is 100% secure. However, we work to maintain a strong security posture and respond to security incidents in line with applicable requirements.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand how users interact with the service, and improve performance. Cookies may be session-based (expire when you close your browser) or persistent (remain for a set period).

Common purposes include:

• Essential cookies required for core functionality, such as security and session management.

• Preference cookies to remember settings, language, or chosen options.

• Analytics cookies to measure usage and improve site performance.

• Advertising-related cookies where permitted, to help deliver relevant experiences.

You can manage cookies through your browser settings. If you choose to disable cookies, some features of the Website may not work correctly.

7. Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining account history, handling customer support, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

Retention periods may vary depending on the type of data. For example, transaction and verification data are generally retained longer for security, compliance, and investigation purposes.

8. Player rights and choices

Depending on where you reside and applicable law, you may have rights such as:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal information in certain circumstances.

• Requesting restriction or objecting to certain processing activities.

• Withdrawing consent where we rely on consent (without affecting processing that occurred before withdrawal).

• Requesting portability of certain data where applicable.

To protect security and prevent fraud, we may need to verify your identity before fulfilling certain requests.

9. International data transfers

Your personal information may be processed in countries other than the one where you live. These transfers may be necessary to operate our services, support infrastructure, or engage vendors that provide analytics, security, payment, or compliance functions.

We take steps designed to protect personal information during international transfers, including using contractual safeguards and implementing security measures consistent with industry practice.

10. Children’s privacy

Betya Casino is intended for adults who meet applicable eligibility requirements. We do not knowingly collect personal information from children, and we do not offer services to minors. If you believe a child has provided us personal information, please contact our support team so we can take appropriate steps.

11. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact Betya Casino using the contact methods available on betyacasinoau.com.

For reference, Betya Casino operates under licence number GLH-86B4EA9DB3F656F3.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. The updated version will be posted on this page with a revised effective date. Continued use of the Website indicates acceptance of the updated policy.